Refund and Return Policy
Last Updated: July 18, 2026
At Yolin, we want you to feel confident and secure with your purchase. If something isn’t right, we’re here to help—while also ensuring fair and safe handling for all orders.
1. Order Cancellations
Before Shipping
You may cancel your order for a full refund before the shipment confirmation email is sent (i.e., before a tracking number is issued).
If payment was made by credit card or third-party payment provider, transaction or processing fees charged by the payment processor may be deducted from the refunded amount.
After Shipping
Once an order has shipped and a tracking number has been issued, it can no longer be modified or canceled. Any cancellation request after shipping will be treated as a return.
In this case:
- Original outbound shipping costs (including promotional free shipping) are non-refundable
- Return shipping costs are the responsibility of the customer
- Applicable restocking fees may apply.
Refunds will be issued after the returned item is received and inspected.
Custom or Personalized Parts
Orders for custom-made or personalized parts cannot be canceled once specifications have been confirmed and production has begun.
Due to their customized nature, all custom parts sales are final.
Please note: A cancellation is not considered confirmed until you receive written confirmation from our customer support team.
2. Returns Eligibility
Condition & Packaging
To be eligible for a return, items must be returned in their original packaging. Because many Yolin products require specialized protective packaging for safety, returns without original packaging may be refused or subject to a restocking fee.
New & Unused Items (Within 30 Days)
New and unused items may be returned within 30 days of receipt for a refund of the purchase price.
- No restocking fee will be charged
- Original shipping costs are non-refundable
- Return shipping costs are the responsibility of the buyer (unless due to our error)
- Brand new, never assembled. Must be packed in the original box with all accessories.
Used Items (Within 30 Days)
Used items may be returned within 30 days of purchase, provided they are free from damage.
- A 15% restocking fee will be deducted
- Return shipping costs are the responsibility of the buyer
- Must be packed in the original box with all accessories.
Battery Charging Cabinet Return Policy
Because battery charging cabinets require specialized heavy-freight logistics, our return policy for these units differs from that of our smaller accessories. Please review the following terms, as they are categorized based on the reason for your return.
Refused Shipments/ Return to Sender: We cannot intercept, cancel, or modify orders once they have been dispatched. If you refuse delivery of your battery charging cabinet order without prior authorization, the shipment will be treated as a return upon its arrival at our warehouse. A refund for the purchase price will be issued to your original payment method, minus all applicable shipping costs (inbound and outbound). To ensure your refund is processed, you must notify us immediately if you refuse a shipment. Failure to notify Yolin will result in significant processing delays or a forfeiture of the refund.
Returns of New and Unused Items within the 30-Day Window: If you wish to make a return within of the 30-day window, then if the battery charging cabinet item to be returned is in new and unused condition, you may return the item subject to the Round-trip shipping charges and a restocking fee in the amount of fifteen percent (15%) of the purchase price.
Returns of Used Items: Any battery charging cabinet items returned in a used condition may be returned within 30 days of purchase subject to the Round-trip shipping charges and a restocking fee in the amount of thirty percent (30%) of the purchase price. Items must be free of damage and returned in their original packaging, including all original accessories and components.
3. Refused Shipments
If you refuse delivery of an order that has already shipped, the shipment will be returned to us and treated as a standard return.
In such cases:
- A flat refused-shipment fee( (include inbound and outbound) may be deducted to partially cover shipping costs
- Original shipping costs are non-refundable
- Additional handling or return fees may apply
To avoid delays, please notify Yolin immediately if you refuse a shipment. Failure to do so may significantly delay refund processing.
4. Non-Returnable Products
The following items are not eligible for return or replacement:
- Custom-made or personalized products
- Perishable goods
- Clearance or final-sale items
5. How to Start a Return
To initiate a return request, please contact our support team at:
Email: support@yolintech.com
Subject Line: [RETURN REQUEST]
Please include the following information in your message:
- Order number or proof of purchase
- Reason for return
- Clear photos or videos showing the item’s condition
Our team will review your request within 1–2 business days and provide return authorization and instructions.
Returns sent without prior authorization may be refused upon delivery.
6. Refund Processing
Refunds are issued only after the returned item has been received and inspected by our warehouse team.
Please note:
- Discounts or promo codes used at checkout will be deducted proportionally from the refund
- Restocking and return shipping fees may apply
Once approved, refunds are processed to the original payment method within 3–7 business days. We will issue a refund using the same payment method you used originally. Your bank or card issuer may take up to an additional 15 business days to finalize the transaction.
7. Need Help?
If you have questions about cancellations, returns, or refunds, our support team is here to help.
This policy is subject to change without notice. Continued use of our services constitutes acceptance of the current Refund & Return Policy.